What is our delivery coverage?
We currently deliver orders all over India except to remote areas or towns not covered by regular courier services. Our trusted courier partner are Tirupati , Maruti, Blue dart, DTDC and India Post. If you are unsure about whether we deliver to your address, please call or whatsapp our Customer Service (+91 9368020491) prior to placing your order.
What are your Shipping charges?
Orders above Rs. 499 are shipped free of charge. For all other orders, we charge a flat shipping rate of Rs. 50 per order for delivery to any city in India
How do I know when my order will be shipped out?
Once you place your order, you will receive an order confirmation mail at the email ID and SMS you provided immediately.
As soon as your payment has been received in our account, our Customer Representative will call you on the mobile number provided in your order, to confirm the order & address details provided.
We place a confirmation call for each of orders, before the order is processed. This is to avoid any inadvertent shipping or delivery mistakes due to incorrect or incomplete contact / shipping information provided by the customer. Hence, we request you to ensure that you enter your latest contact number in the order form, to enable us to reach you.
Once the order & shipping details are confirmed telephonically by us, we will ship the order within 24 hours (for all orders placed before 4 pm on a working day) & within 48 hours (for all orders placed after 4 pm, Sundays & Public Holidays).
You will receive an email as soon as the order is shipped out by us.
In how many days will I receive my order?
All orders are delivered to the customer within 4-7 working days from the date of shipping depending on you location.
How do I track my order?
Once the order is shipped we will send you the airway Bill Number/Shipping number.
What do I do if my order is delayed?
In case you have not received your order within 5-7 working days from the shipping date, please contact our Customer Service team at +91 9368020491
Delay due to forced measures
Theskinstore.in will not be held responsible for inadvertent delay in delivery due to forced measures like political disturbance / fog / storms / strikes / flight delays / fire / riots / natural calamities / network changes / paperwork discrepancies / octroi / tax related issues, etc.
However, our Customer Service team will ensure you are kept updated in case of any such unforeseen circumstances.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at immunity1sales@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at immunity1sales@gmail.com.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
